Management center
of guarantees


Guarantee request form

Download your warranty request in XLS format here. *Refunds are not processed in the months of July, August and December.

  DOWNLOAD

OUR AFTER-SALES PROCESS

 

1 - Sending request


  • Send email with the completed form in XLS format to rma@retelec.com for validation.
  • If after review, the request is accepted, an RMA number and LABEL will be assigned.

*Your form will be accepted only when all fields are duly completed.

2 - Sending equipment for review


  • Place the RMA label on the outside of the packaging in a visible place.
  • Include the application form inside.
  • Send the product to the address indicated by Retelec.

*1 month period to ship the merchandise.

*Shipping of the merchandise is the responsibility of the customer.

3 - Review


  • Analysis, review and tests corresponding to the equipment sent.

4 - Resolution and notification


  • The customer will be informed whether or not the guarantee applies.
  • If it does not proceed, the reason will be informed.
  • If the warranty applies and the item is in stock, the product will be replaced with your next order.

*Returns that are not related to defects in the material will be subject to a 15% depreciation on the credit amount.